Quality Functional Requirement (QFD)

QFD is also known as The House of Quality, which is the method for structured product development. It specifies customer needs clearly and evaluate each product capability in terms of its impact on meeting customer needs. This theory is applied by utilizing the House of Quality. The main features of QFD are focus on meeting market needs by using actual customer statements (voice of the customer), its effective application of multidisciplinary teamwork and the use of a comprehensive matrix (called the House of Quality) for documenting information, perceptions and decisions.